LuggageBase is an online retailer of various kinds of quality travel luggage as well as other types of bags and cases. Product categories that you can find at LuggageBase include:
LuggageBase carries products from some of the top names in the industry such as Samsonite, American Tourister, Kipling, Zero Halilburton, Victorinox and more. Besides individual luggage, LuggageBase also offers different luggage sets that are sold at affordable prices.
LuggageBase is a family-owned company that was established in 1971. The business is located in Nipomo, California. LuggageBase has two physical, brick-and-mortar outlets named Santa Maria Luggage and Luggage Base. Since its establishment, LuggageBase has been providing customers with quality luggage at competitive prices. The company prides itself on their extensive luggage selection and low prices. In addition, LuggageBase has over 12 years of experience in luggage repair.
LuggageBase has been a customer-certified store on Bizrate.com since 2006. Their overall rating is 8.8/10 and 92% of the reviews show postive overall satisfaction in the past month. Many customers are pleased with their shopping experience as well as the after-sales service provided by LuggageBase. The following are snippets of some of the comments given by their customers:
"The quality of my choices, a Piel weekender and mid-weight garment bag, was everything I hoped. I go back to LuggageBase because they consistently have what I want at the best price." - Online Shopper
"LuggageBase was a site I happened upon when looking for a particular product. Their selection is large and the pricing is the best I had found in my search. The site is easy to use and the process simple." - Dagmar
"Timely delivery. Only note for improvement is on the quality of packaging, which was not aligned with the expected care which the product needed to receive." - Rafaelvh
LuggageBase has been a BBB accredited business since 1998. Their BBB page shows that the company has received an A+ rating. Factors that raised their BBB rating include the length of time that the business has been operating as well as their response and resolution to the complaints filed. There were only 2 complaints closed with BBB regarding the business in the last 3 years.
In addition to that, LuggageBase was also featured in several write-ups in the media, including LA Times, The Wall Street Journal and Bottom Line Magazine, which further helped to increase their business credibility.
According to Alexa, the LuggageBase website has a three-month global traffic rank of 464,691 and US traffic rank of 148,010. They have established quite a good online reputation, with over 300 sites linking in. Top high impact search queries that have brought visitors to their website include the terms "samsonite luggage", "american tourister luggage" and "kipling bags".
Statistics provided by Compete.com show that there were a total of 19,739 unique visitors to the website in December 2012 (latest data available). The number of unique visitors have shown a steady increase since October 2012. LuggageBase website is ranked #3 in the list of 5 similar websites in terms of its competitiveness.
The webiste has a Google PageRank of 3/10.
In line with their good reputation in the luggage retail business, LuggageBase has also established a strong social media presence. Their Facebook page has received 1,232 likes to date and is updated quite frequently with posts on product information, special offers as well as travel tips and information.
LuggageBase can also be found on Twitter, where they have an even larger following. They have 192 tweets and over 15,000 followers on Twitter. The Twitter page is also updated regularly with travel tips and product giveaways.
The store also operates a blog that can be accessed through their website. Blog entries include topics such as luggage news, luggage deals, product reviews and travel tips.
LuggageBase has obviously shown a strong commitment in ensuring the security of their website. The online store is an Authorize.Net verified merchant, which indicates their effort in providing the highest level of transaction security as well as in safeguarding customer information.
Furthermore, the website is also secured by Digicert, where they use a 128/256-bit strong SSL encryption. Digicert provides secure encryption method as well as identity assurance services.
LuggageBase is also enrolled in Trustwave's Trusted Commerce program to validate their compliance with the Payment Card Industry Data Security Standard that is mandated by all major credit card associations.
Google Safe Browsing diagnostic page also does not show their website as suspicious, and no malicious software has been hosted on the site over the past 90 days.
The following are prices for some of the products offered at LuggageBase:
- Briggs & Riley BRX Explore 25" Upright: $335.00
- Samsonite Black Label Cosmolite Spinner 32: $600.00
- Eagle Creek ES3 Hybrid Hauler Large Duffel: $174.00
- Kipling Syro Sling Bag: $69.00
Although the prices that you can get when purchasing products at LuggageBase are much lower than retail prices, based on a comparison made for the above products, their prices are generally similar to many online competitors (with the exception of Kiping Syro Sling Bag, where the price offered at Luggage Base is found to be slightly more expensive). This is also true for many products that are on sale.
LuggageBase offers free FedEx Ground shipping for most items over $50. For items under $50, you can get a shipping estimate by entering your ZIP code and choosing the shipping method once you have added an item to your shopping cart. The store ships via FedEx (Ground, Home Delivery, Express Saver, 2-Day Standard and Standard Overnight) and USPS Parcel. Most of their items ship the same day.
Currently, the company only ships to the contiguous 50 states. International shipping is not available.
LuggageBase offers customers a variety of payment methods. They accept all major credit cards including Visa, Mastercard, Discover and American Express. PayPal users can also opt to checkout and pay via PayPal.
In addition to the above payment options, the store also accepts money orders and cashier checks. For these methods, merchandise will be sent after the receipt of money orders or cashiers checks. Personal checks are not accepted.
LuggageBase offers customers a No-Hassle 30-day money back guarantee on unused merchandise. To return a product, simply email your return request to obtain a pre-paid return label before shipping back the item. A flat fee of $15 per package will be deducted from your refund to cover return postage.
Their Hassle Free Returns policy is not applicable to orders shipped to Alaska, Hawaii, Puerto Rico and AE, AP. The policy also does not apply to orders of 10 or more items. For Specials, Price Beater orders and Sets, the 30-day money back guarantee is applicable but will not be supplied with a pre-paid return label.
No refunds will be issued on money orders or cashiers checks. For items paid using these methods, LuggageBase will issue a store credit so that you may exchange or purchase a different item.
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